Maintenance & fault resolution

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We provide maintenance and fault resolution services to a number of mobile operators. These services support in-building systems and Street Level Microcells (SLMs) for both active and passive systems.

Committed to maintaining the very highest levels of service, CAM continually monitors resource levels to ensure that service levels are always met or exceeded.

Key Features of our Maintenance Service

  • Extensive coverage of individual sites
  • Coverage of both active and passive sites
  • Planned annual health checks
  • Visits within agreed timescales
  • A dedicated fault line, monitored 24/7/365
  • Flexibility to introduce additional sites where necessary
  • Planned visits to maximise resources and minimise travel and costs
  • Close coordination of activities with CAM offices
  • Incorporation of an acceptable level of redundancy which ensures that we can accommodate changes in requirements, new sites or re-visits where required

Key Features of our Fault Resolution Service

  • Extensive coverage of individual sites
  • Coverage of both active and passive sites
  • 24/7 reactive fault resolution
  • Visits within agreed timescales
  • Dedicated team on hand to receive calls and initiate resolution
  • Prearranged annual health checks
  • Visits within agreed timescales
  • Flexibility to introduce additional sites where necessary
  • Regular progress reports sent to head office by engineers
  • On successful restoration of service, the client receives a detailed report of our resolution methodology and timescales against a set of agreed KPIs

This strategy delivers a cost-effective and innovative solution to our clients, providing value for money and reliability. As networks evolve and new technology is rolled out, we incorporate our findings into our maintenance programmes, ensuring that we retain our position as leading providers of cellular maintenance services.

For further information please contact us.